A LITTLE HELP FROM THE OTHER SIDE OF THE BASKET
Let’s work it out.
Stuck with something other than a puzzle? We’re here to help.
Tell us what happened, your device and app version, and which puzzle you were playing if relevant. Please don’t send passwords, sign-in codes or card details.
Common questions
Is Oddly Allowed available on the App Store?
The iPhone release is being prepared. A download link will appear on the home page when the app is available. You can try the small example puzzle on this website now.
How do I restore a purchased pack?
In the iPhone app, open Packs → Restore purchases. Use the same Apple Account you used for the original purchase. If the pack still does not unlock, email support.
How do I reset my password?
Open Account → Confirm email or reset password. Enter your email address and request a reset code. Enter the emailed code with Reset password selected, then choose a new password.
How do I delete my account or progress?
For account deletion, open Account → Account settings → Delete account and confirm with your current password. To clear progress stored only on your device, use Help & privacy in the app.
Do I need an account to play?
Solo play works without an account. An optional adult-managed account supports cloud saving. An adult-managed account is required to host a private Race Dot room.
Where can I read about privacy and purchases?
See our privacy policy and terms of use. Apple handles payments and refund requests for in-app purchases.